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What Service Metrics Make Your Performance Shine?

Service Metrics

It's relatively easy (though it requires dedication and intelligence) to get enormous amounts of data during your service delivery  ““ but what data is best to show how well your organization is performing? Bob Anderson's post utilizes an interview with Manfred Bundschuh to illustrate the dizzying array of metrics available and how to utilize them properly.



About Richard Wood

Richard Wood has been the publisher of CAI's Accelerating IT Success newsletter since its inception in 2011. A Marketing Major at Cal Poly Pomona he has been working with Computer Aid since 2001. He can be reached at

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