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What Great Bosses Know about Tough Conversations

Bosses need to know how to make bad news seem like a building opportunity, how to make a criticism sound like a compliment, and how to completely communicate what they want to have happen in such a way that it doesn’t come off as demanding. Jill Geisler uses the PFF method: Preparation, Focus and Follow-up. Great bosses make sure to prepare by knowing what the employee has done in the past and what they may do in the future. Also make sure to not get sidetracked – people in difficult conversations often make statements that drive the conversation away from the point. Finally, the follow-up allows you to recognize if they have fixed the error or to simply thank them for the time they spent talking to you. This is a very important step for the health of the relationship.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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