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The Ten Commandments of Great Customer Service

Want to know exactly what you need to do to provide great customer service? Look no further than this post by Susan A. Friedmann. Friedmann lists knowing the customer is boss, being a good listener, and identifying/anticipating needs as just a few of the most important skills needed for great customer service to occur. No matter what industry you are in, this list represents the core precepts and principles of providing customers with the service that keeps them coming back, passing your name along, and growing your business.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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