Main Menu
Home / Uncategorized / The Future Of Customer Service: Lessons From Your Barber

The Future Of Customer Service: Lessons From Your Barber

Don’t stop acting like a human in customer service – even when the rest of your company is automated. That’s the main lesson to take from this article by Richard White found on As White explains, people are not enjoying the enormous customer service efforts that many companies possess. Rather than stay on the line for a half hour with a “customer service specialist”, most customers would prefer speaking immediately to a single person who may not be a customer service specialist, but does in fact care about the customer. This is a fundamental shift back  to the corner barber/mom and pop stores – where customer service meant helping out a friend and neighbor, not just another number.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

Check Also

The Robot Will See You Now: AI and Your Health Care

Health care is–as some have recently realized–complicated. Robots and apps will only make things more …

Leave a Reply

Your email address will not be published. Required fields are marked *

Sorry, but this content
is for our subscribers only!

But subscribing to ACCELERATING IT SUCCESS is FREE and only one click away!
Join more than 40,000 IT Professionals and get the best IT management articles to your mailbox with Accelerating IT Success!

Unsubscribe at any time