Stephen Mann acts as a sort of investigative blogger in this post, looking at the role his readership possesses in his recent “Adopting ITIL” report. Surprisingly, the intended audience (the I&O professional role) only accounts for 28% of the people who read the report. Mann does some inference: either the intended audience has a “I already know” attitude, or other IT professionals are open and willing to learn more about ITIL. So what does that mean for the I&O professional? According to Mann:
On the upside, the “outside” interest in ITIL can be leveraged (OK, let's exploit it). It might mean that the time is right to seek business support for either a Greenfield ITIL adoption or an extension to existing activities. So seek out interested parties and combine cerebral resources to create a compelling business case for advancing your ITSM and IT service delivery maturity whether it be via ITIL or not.
Having this interest exist also allows for a combined effort between business and IT (instead of IT existing in multiple silos, it can become a united group that has a bigger presence in the customer's decision making processes).