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The ABC of ITIL – Top 10 People Issues

This article from Computer World UK takes a look at ITIL problems from the human side: how do people affect the success of ITIL? First citing that people often look at ITIL not as a means to an end (but the end itself), the article goes on to explain how there must be total buy-in from everyone involved, consistent improvement, and allowing for ITIL to change processes that are already rooted in project teams.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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