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The 4 steps to an ITIL Major Incident you need to know NOW.

This quick but insightful post from ITIL Service Management provides those who are new to ITIL a handy reference for the steps of a major incident in the ITIL world. Written with instant application in mind, this post gives just the facts you need to properly address and resolve incidents.


About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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