Business process management (BPM) is how businesses work toward optimizing their workplace efficiency, and just because it fits into a neat acronym does not mean it is a simple thing to implement. Fortunately for us, Miguel Valdés Faura offers up a simple slideshow of ten best practices on how to get BPM going in your business:
- Build your model on how your business actually works.
- Think big, but start small.
- Involve all your stakeholders.
- Choose a BPM tool based on your business needs.
- Identify a champion.
- Establish milestones.
- Provide deliverables promptly.
- Encourage collaboration.
- Measure your results.
- Take advantage of outside help when necessary.
Understanding how your business really operates beforehand will help you to create a workflow model that both optimizes your efficiency and is actually doable. Beginning with smaller projects that build toward greater goals helps to keep your team focused. Establishing several smaller projects also means that if one project fails, it will only become a minor setback rather than the schism that cuts through the whole structure. Encouraging collaboration between buyers, IT, and end users will keep everyone on the same page when it comes to project deployment. Select a person to champion BPM implementation to ensure a smooth adjustment and address any potential problems, and once BPM has been implemented, see to it that a steady stream of deliverables soon follows. Then do what you can to measure your results, selecting variables that you think are appropriate for your intended goals. But even with all of these tips in mind, Faura advises that you not necessarily tackle the entire implementation yourself:
You are likely to get far better results when you use outside consultants than you would if you handled your organization’s BPM implementation completely internally. The main benefit of using consultants is the experience they bring to the table. This is especially valuable in the case of software implementation where a significant design flaw or miscalculation could cause major problems and damage the overall investment. Using a contractor may cost more up front, but the expertise pays off in the long run.
No matter how you slice it, BPM will never be as easy to introduce into your business as it is to let those three letters roll off your tongue, but with these best practices in mind, it will not exactly be as hard as winning a spelling bee either.