There is a mindset that often takes place within an organisation which fosters the belief that, with the right software, the right solutions are easy to achieve. While this is in theory can be correct, the proper training and knowledge of how to use software is essential to see any benefits at all. Unsurprisingly, there are mountains of software that remains unused by the companies that purchase them, leading to this surprising statistic found in this whitepaper by Intelera: According to industry research, the number of software licenses sold in the US that remain unused is staggering. Gartner Research & Advisory Services2 reports that up to 42% of CRM (Customer Relationship Management) licenses purchased have yet to be installed. Shelfware, the term coined to describe these unused licenses, can often be a result of an organisation’s failure to overcome the challenge of managing the change required by the new technology’s implementation. The whitepaper goes on to explain how avoiding those statistics takes a change in people’s attitudes and behaviours. By assuring that the people using the application have the skills and training needed to use it correctly, a company can reduce the cost of never-used applications and accelerate the speed of familiarization and adaptation to new software.