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Quality Management Principles

From the International Organization for Standardization (ISO) comes this article detailing the highest quality management principles. The article includes principles such as: customer focus, leadership, involvement of people, process approach and system approach to management – to name a few.

 

 

 

About Richard Wood

Richard Wood has been the publisher of CAI's Accelerating IT Success newsletter since its inception in 2011. A Marketing Major at Cal Poly Pomona he has been working with Computer Aid since 2001. He can be reached at richard_wood@compaid.com

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