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Professor P. Ross explores how we can take lessons from the study of languages in order to create a successful foundation for the implementation of ITSM and ITIL. Ross states that when learning a new language, such as ITIL, there are two basic appro

Learning the Language of ITSM

Professor P. Ross explores how we can take lessons from the study of languages in order to create a successful foundation for the implementation of ITSM and ITIL. Ross states that when learning a new language, such as ITIL, there are two basic approaches that one can take:

You can study the grammatical theory and structure or you can do immersion learning. Language experts tell us that both are necessary actually to master or become fluent in a language. Immersing yourself in a language (such as ITIL) provides a conversational or daily usage basis. Think of this as having insight as to “how” the language works. Studying the theory and structure of a language (such as ITIL) provides for an understanding and knowledge basis. Think of this as having insight as to “why” the language works. Without theory there would be no usage since you would be unable to form new sentences, only memorize words. Without daily usage the theory remains academic and leads to “dead” languages. By tying the two together we can create a strong foundation.

The professor also suggests that you would need to read the best practices, think about them for a bit, and then read them again.   Also, that readings need to be coupled with education and understood by applying, analyzing, synthesizing and evaluating the guidance contained in best practices. 

 

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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