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Know Your Options for ITSM Adoption

ITIL adoption, in the eyes of Lora Bentley, is a tricky term. After all, you have to start by defining what “adoption” really means in your organization, how much of the processes are signed off on, and what your team actually accomplishes in the ITSM framework. Bentley offers insights from across the web for the integration of ITIL practices into your team:

One option for bringing ITSM frameworks into your shop without embarking on what amounts to a cultural re-education program is to simply invest in management automation tools that have the standards baked in. Our Mike Vizard discussed this trend last fall, saying that ITIL (and we'll assume other ITSM programs, as well) should really be viewed as “aspirational,” and busy IT teams may well have other uses for their time than building out compliant processes from scratch.

Citing Markos Symeonides, the article suggests buying ITSM software to help ““ though the danger of isolating processes and effort can become a big problem with approach. However, using software to help enforce ITIL best practices can prove to overcome cultural obstacles, as it makes ITIL part of the workday.

About Richard Wood

Richard Wood has been the publisher of CAI's Accelerating IT Success newsletter since its inception in 2011. A Marketing Major at Cal Poly Pomona he has been working with Computer Aid since 2001. He can be reached at richard_wood@compaid.com

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