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ITIL Role Conflicts and Synergies

There are unique dangers to smaller companies that implement ITIL. In this article from Tech Republic, the risks of having a single resource handle multiple ITIL roles is examined, suggesting that in most cases the resource possessing multiple roles will work against themselves ( or, even worse, jeopardize the benefits of ITIL). An example comes from combining the Release manager and Service Test manager. Depending on time constraints, a resource acting as both may ignore a small error for the sake of staying on time ““ a situation that is much less likely to occur if the two roles were separate.  

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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