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ITIL for App Support Presentation- Introduction

In this introductory video, the principles of ITIL are discussed, as well as how an organization can practically apply those principles to application support. While the benefits of implementing ITIL principlese in application support are apparent, many organizations are not embracing the possibilities and benefits of this model. How can this framework be beneficial and expense justified? This video series helps you discover just how beneficial the ITIL applicaiton support model can be to your organization.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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