Main Menu
Home / IT Governance / Legacy Support / IT Service Management Can Ease Cloud Transition

IT Service Management Can Ease Cloud Transition

The idea of shifting from traditional IT to the cloud may seem concerning to much of the IT organization, but in truth it can mean that they are even more important than ever before. According to Ann All, IT will become less involved in creating IT services and much more a part of managing them: Still, internal IT staff should, in theory, enjoy an edge, since they should have an easier time understanding current customer needs, forecasting future ones and taking steps to ensure their IT architecture will support those needs. Under that scenario, an internal service desk becomes more important, not less, says consultant Rob England, author of the IT Skeptic blog and one of the sources cited in a Federal Computer Week article. One of its most important roles will be presenting a “cohesive face of information” to users. However, there will be less emphasis on specific IT services and more on general organizational services, he says. This shift could mean a second wind for ITIL and other methodologies. ITIL in particular, with its ability to integrate IT with the overall business, can prove to be a powerful tool for IT organizations that are moving from development to cloud support.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

Check Also

COBOL Is Still Around Because Nothing Better Has Replaced It

When COBOL was made in 1959, no one could have dreamed that it would outlive …

Leave a Reply

Your email address will not be published. Required fields are marked *

Sorry, but this content
is for our subscribers only!

But subscribing to ACCELERATING IT SUCCESS is FREE and only one click away!
Join more than 40,000 IT Professionals and get the best IT management articles to your mailbox with Accelerating IT Success!

Unsubscribe at any time