Today up to 90% of all corporate processes are automated which means that the enterprise is more than ever dependent on its IT systems. In fact, many business workflows are actually embedded in, and dictated by systems like ERP brought in to support the business, making corporate best practice application-dependent. Because of this, CIOs are under increasing pressure to provide business and IT leadership and demonstrate best-practice IT governance, including price/performance efficiencies and solid ROI, in order to build confidence among stakeholders. Best practice IT governance can only be assessed within the context of industry benchmarks. Such components as the enterprise workflow, IT infrastructure, applications, support services and sourcing strategies (both in-house and external suppliers) need to be assessed and then compared with market norms and peer organisations of a similar size and IT infrastructure, after which performance improvement programmes (PIP) can be implemented.