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Improve Process Models and the Requirements Process

The development and monitoring of core process areas help service organizations improve performance and consistency. In this pdf Neil Potter provides a helpful list of core goals and the definitions to measure the effective implementation of those goals. By utilizing work planning and work monitoring & control, teams can identify successes and failures while consistently meeting service delivery expectations.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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