ITMPI FLAT 005
Main Menu
Home / IT Governance / Legacy Support / How to work out the Service Level Agreement Document
Tight time constraints are a hallmark of the IT industry. In particular, the rush and strain of getting a support team in place and ready to take over an application; but as this post from the Worklife Blog points out, there are measures you can tak

How to work out the Service Level Agreement Document

Tight time constraints are a hallmark of the IT industry. In particular, the rush and strain of getting a support team in place and ready to take over an application; but as this post from the Worklife Blog points out, there are measures you can take to get the transfer done correctly. Listing a series of potentially helpful documents (tech specs, business process, common issue troubleshooting guide, and training among them), the blog post goes on to list some of the most common mistakes encountered. These include (as you would expect) missing documentation, ambiguous goals or targets, and a lack of defined goals.    

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

Check Also

3 Tips for Renovating Outdated Enterprise Software

Jobs require knowledge workers nowadays. However, it is hard to maximize employee productivity when your …

Leave a Reply

Your email address will not be published. Required fields are marked *