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Has IT process standardization gone too far?

In this post by Kathleen Melymula, the question is asked: can you go too far in IT process standardization, and if so, what should you do about it? Melymula interviews M. Eric Johnson and Joseph M Hall, who argue the proper approach should be an 'artistic process', or one that considers how the customer will percieve processes used by IT.




About Richard Wood

Richard Wood has been the publisher of CAI's Accelerating IT Success newsletter since its inception in 2011. A Marketing Major at Cal Poly Pomona he has been working with Computer Aid since 2001. He can be reached at

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