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Dissecting Systems Management with ITIL

Michael Coté provides an answer to the question: what is systems management, and can ITIL answer that question? In his blog post Coté goes through a systematic process of defining ITIL and systems management, coming to the conclusion – albeit a tentative one – that ITIL is able to better define systems management.

 

 

 

 

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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