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Discussing Technical Info with Non-Technical People

The scene is familiar: a business person asks an IT person a question only to hear one and zeros as an answer. Bridging this communication gap is essential for achieving buy in and understanding from your non-tech savvy customers. In this article Paul Glen argues that the problem isn’t really the level of understanding on either side of the discussion, but how a technical person and a business person view a “good” answer to a question.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid’s Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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