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Customer Satisfaction in ITIL Service Management: Do You Get It?

Customer satisfaction is a hallmark of ITIL service management. Throughout every process and check-point, the customer comes first. This post from ITIL Service Management discusses the where and how of customer satisfaction as framed in the ITIL service management method. In particular, the post gives helpful stories that illustrate continual service improvement as implemented in an actual team.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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