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Connect Business Processes to IT Governance For Outstanding Service Delivery

This quick video features Robert Stroud discussing the importance of IT governance and how it can help in service delivery. By determining what metrics and control are needed, Stroud explains, organizations can drive forward high level governance and leverage it for more specific implementation. Having accountability at a high organizational level allows for trickle-down governance, allowing for service delivery success to be organization wide.

 

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About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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