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Calculating Risk: Don’t Forget the People Factor

In this blog post from ITIL ® and Me, an unorthodox suggestion is made in regard to change management: why not have a factor of risk calculated by who is submitting the change request or implementing it? By using gamification, the post argues, you can inherently train people to follow best practices in change management. If they follow best practices well, they “level up” and become more trusted; if they fail to, they lose points and are considered a higher risk:

  As usual, any system in which people are rated is most definitely going to meet resistance. So, is there a way to sneak the practice into an organization without their ever knowing? Here's my answer; simply start with the gamification and see how it takes. Some people will not care to play (according to David Smoley, it's likely to occur with digital immigrants), some will think it's fun, and still others may not even care. But once people are used it it, tying it into the risk calculation can make it seem like an added reward to following common practice and policy, instead of being seen in a negative context (by the way, I don't intend to push gamification on anybody; it just seems to fit well with the concept I'm describing). 

While this may sound very peculiar, consider the root idea: enable your team to see the benefits of following organizational best practices, and then reward them for doing so. By making a system where they reinforce themselves, you strengthen the use of best practices and the likelihood of successful change management implementations.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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