Setting up a Bring Your Own Device (BYOD) initiative can give your organization a great boost in productivity, but first you have to make sure it works. If you want to avoid the worry of having to navigate the fog, consider Will Kelly’s primer on the matter for TechRepublic. He gives you the tips you need to start BYOD and to keep it running once launch day has come and gone.
The first tip is to form a project team to create a roadmap. Kelly suggests including representatives from the IT group, management, accounting, an early adopter user, and a late adopter user in order to get the best blend of employees who will be combining personal property and enterprise assets. The roadmap itself should meanwhile outline business goals, existing policies, risk management guidelines, devices and operating systems to be used in the initiative, and use cases with a focus on specific departments.
Another tip is to develop and continually manage BYOD policy guidelines. Alterations to the guidelines should be made on the basis of business conditions, technological changes, and other mitigating factors that deserve attention. Along those same lines, infrastructure should be included within the project plan, with careful thought put into selecting a Mobile Device Management (MDM) solution. MDM can be used to put access policies in place for the various devices involved in the project. Just remember to revise and adapt any of your existing help desk support to be able to help the new oncoming BYOD users.
As is a good idea in all new projects, Kelly suggests factoring in the financial elements early and often:
The project may require its own cost/benefit analysis up front, but there are also the basic operating expenses put upon the BYOD user that need to be taken care of either through a stipend or expense reporting. The reimbursements for data usage and call minutes need to be figured out early in the project plan; this is where the accounting/finance representation on the initial BYOD project team is critical.
Furthermore, developing data ownership policies will be required to determine who owns which data across multiple varied devices, and these policies should be developed with input from the legal department, document/data/content owners, information security, and the management team.
Once BYOD is finally up and running, it becomes about tracking the success it brings. Information collected should have the right mix of reports from your MDM solution and network security, employee feedback, management feedback, and customer feedback. If you follow all of these tips, you will get through the fog of BYOD setup without a single bump on the head.