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40,000 Complaints: What the USAJobs Failure Tells Us about Project Management

40,000 formal complaints later, the project management team of USAJobs (the federal employment website) takes a step back to reflect on what went wrong in this Washington Post article. John Berry – the federal personnel chief – indicated that there were several missteps, including a miscalculation of the capacity in the system and handling of consistent errors and glitches. The majority of the failures encountered could have easily been avoided with better communication, a consistently monitoring system, and better requirements gathering.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

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