ITMPI FLAT 004
Main Menu
Home / IT Best Practices / 40,000 Complaints: What the USAJobs Failure Tells Us about Project Management

40,000 Complaints: What the USAJobs Failure Tells Us about Project Management

40,000 formal complaints later, the project management team of USAJobs (the federal employment website) takes a step back to reflect on what went wrong in this Washington Post article. John Berry – the federal personnel chief – indicated that there were several missteps, including a miscalculation of the capacity in the system and handling of consistent errors and glitches. The majority of the failures encountered could have easily been avoided with better communication, a consistently monitoring system, and better requirements gathering.

About Anne Grybowski

Anne is a former staff writer for CAI's Accelerating IT Success, with a degree in Media Studies from Penn State University.

Check Also

How People with Different Conflict Styles Can Work Together

Everyone falls under one of two categories when it comes to their approach to conflict: …

Leave a Reply

Your email address will not be published. Required fields are marked *