Main Menu
Home / Uncategorized / 7 Ways IT Can Improve Customer Service

7 Ways IT Can Improve Customer Service

IT can be a remarkably strong player in improving customer service, but IT is generally underutilized for this business critical task. The reason IT could be used so effectively comes down to its roots: visibility, metrics gathering, and process oriented success. IT can help identify how customers communicate with the business (mobile, phone, etc), provide more information to agents, provide more user friendly interactions and provide more outlets for customers to express what they want and what they are concerned about. With IT support, the business can rapidly change to fit the needs of customers, resulting in a competitive advantage over other businesses.

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

Check Also

The Robot Will See You Now: AI and Your Health Care

Health care is–as some have recently realized–complicated. Robots and apps will only make things more …

Leave a Reply

Your email address will not be published. Required fields are marked *

Sorry, but this content
is for our subscribers only!

But subscribing to ACCELERATING IT SUCCESS is FREE and only one click away!
Join more than 40,000 IT Professionals and get the best IT management articles to your mailbox with Accelerating IT Success!

Unsubscribe at any time