Poor communication can be the indicator of a failing business/client relationship, but it can also be the cause of relationship failure, too. Making sure that your company is able to communicate with clients effectively saves not only time but also can be the saving grace of a contract. This article by Jeremy Girard highlights what can go wrong (and what you could be doing right) in communicating with clients. For instance, don’t ever think that business should come second ““ familiarity should come first. When meeting with a client, make sure to discuss non-business matters first. This can help embolden the client to ask questions about terms they don’t understand and open up about concerns.