Monday , August 29 2016
Main Menu

Recent Posts

You Say Tomato: Help Desk vs. Service Desk


The English language is complex, in part because there are many ways to say the same thing. For native speakers it is no problem, but when it comes to IT, how many native speakers are there? In a post at his blog, Joe the IT Guy explains the dangers of taking on this same-meaning mentality when it comes to discussing the help desk and the service desk. It’s Pronounced “Desk” A lot of people believe ...

Read More »

Do You Know the Limits of Best Practices?


Sticking to the habitual norm and never seeking innovation is one of the fastest ways for a company to crash and burn. In fact, “best practices” are typically methods formed out of habit, and sticking with them too rigidly can prevent success. In an article for Fast Company, Shane Snow elaborates on the problems with sticking only to best practices. Best Has a Life Span Trends are constantly coming and going, and this means that ...

Read More »

10 Ways to Maximize Return on Training


You might be surrounded by a dozen perfectly competent project managers right now. But the beauty of competency is that the learning is never done, and these managers could become even better. In a post for the Association for Project Management, Matthew Channell describes 10 ways to maximize the return on investment of project manager training: Use training as a strategic tool. Have clear organizational goals in mind. Identify skill gaps accurately. Ask your project ...

Read More »

5 Ways to Make Your Team Function as a Unified Machine


Symbolically, things like Voltron and the Megazords just work. The idea of a team uniting its powers and working in tandem to bring down a giant monster is something we can all relate to—metaphorically, at least. In an article for, Bas de Baat shares five tips to enable a team to work in sync together to reach project goals: Clarify the purpose. Focus the team. Establish one communication matrix. Give immediate feedback. Clear the ...

Read More »

Autonomy Makes for Happier Employees


Autonomy is the freedom to accomplish great work on one’s own terms. In an article for Quartz, Belle Beth Cooper shares statistics on why autonomy is so important for employee engagement. For instance, assorted studies have shown that increased autonomy leads to lower turnover among workers in nursing homes, and that it alleviates negative emotions in people working customer service. More surprisingly, a study of 2,000 people found that they were almost two and a ...

Read More »

Why Finding Meaning at Work Is More Important Than Feeling Happy


Jessica Amortegui makes the case in an article for Fast Company that finding meaning at work is more important than finding happiness. For instance, businesses may want to know that employees who see meaning in their work are more than three times more likely to not leave for another job. But more generally, happiness can be thought of as an act of “taking” from the environment to meet one’s needs, while meaning can be thought ...

Read More »

The Incalculable Value of Finding a Job You Love


Robert H. Frank, an economics professor at Cornell University, writes with some career advice for the New York Times. His recommendation comes built on two principles. The first is that people feel most productive and content when they are in the “flow,” meaning they are so engaged that they lose track of time. The second is that experts, people who specialize in one area, earn more money regardless of the field, but becoming an expert ...

Read More »

The Surprising Truth about Workplace Happiness


In an article for Inc., Geoffrey James uses three years of data from a smartphone app called Track Your Happiness, which allows users to report their feelings in real time, to arrive at a curious conclusion. The app data suggests people are most content whenever they are just really concentrated on a particular task, regardless of what the task is. Thus, James finds, “In other words, employees aren’t more productive when they’re happy. They’re happy ...

Read More »

The Research We’ve Ignored about Happiness at Work


Being happy is of course a good thing, but the correlation between happiness and productivity is still uncertain. In an article for Harvard Business Review, André Spicer and Carl Cederström discuss how our attitudes toward happiness could be self-sabotaging. In fact, whether calling it “happiness” or simply “job satisfaction,” the data is ambiguous. The authors claim that the research on the subject offers contradictory results, where sometimes job satisfaction increases productivity and sometimes being miserable ...

Read More »

How to Turn Stakeholder Conflict on Its Head


Conflict management is often more of an art than a skill. Leaders need to know how to listen to all sides of the story and be able to fairly arrive at a solution that is acceptable to everyone. In a post for The Project Risk Coach, Harry Hall shares how to better tackle stakeholder conflict so that things do not end up blown out of proportion. The Quest for Agreement Harry Hall shares an instance ...

Read More »

Turn Mobile Strategy into a Competitive Advantage


The lure of being connected to the world in the palm of your hand has become so great that mobile devices have almost entirely taken over. This abundant use of mobile devices is pushing CIOs to rethink their investments in mobile technology. In an article for ZDNet, Mark Samuels shares the three areas CIOs need to consider in order to make the most of their mobile investments: Integrating new ideas Invest in systems Make the ...

Read More »

How to Stop Making Costly IT Contract Mistakes


It is no secret that proper contract management is necessary in order for the company to avoid exorbitantly costly mistakes, but how can people avoid these types of errors? Nobody wants to sign their life away. In an article for, Sarah K. White elaborates on how to best avoid IT contract mistakes. Confirm Details, Then Revise CEO of Corridor Company Russ Edelman believes there are three common trends that are causing contracts to be ...

Read More »

How to Be an Inclusive IT Leader without Including Everyone


Gaining support and having a consensus amongst a group is often the make-it or break-it factor in implementing change. However, reaching agreement with a large group of people is not always possible because of time constraints. In an article for The Enterprisers Project, Peter Weis explains how to be inclusive without including everyone. Close-Enough Inclusion Different situations demand for varied leadership styles. For example, in a scenario where there are many large decisions that all ...

Read More »

Why Your Company Needs More Ceremonies


In hectic times, employees need a reminder of what they are working toward and how they and the business are producing good things. Ceremonies can be a great way to revitalize the workforce. In an article for Harvard Business Review, Patti Sanchez shares a personal story from her business that emphasizes the need for ceremonies. Unite and Refresh Last year, Duarte Inc. was doing great things and making wonderful advancements. Not only were they restructuring ...

Read More »

Strategic Communication: Words Are a Weapon


Your eyes are probably ready to roll out of your heads from all the articles you have ever seen about the value of communication, and, uh, here is one more. Dave Wakeman writes for Voices on Project Management about how to use communication as a “weapon.” He shares three quick tips about weaponizing the info you convey in order to win the battle for project success: Always talk in terms of outcomes and achievements. Have ...

Read More »
Get the best IT management articles right in your inbox
Join 15K subscribers