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Cultural Norms in IT Breed Toxic Employees


In interviewing CEO of Fierce Inc. Susan Scott, Don Tennant has made the gruesome discovery that not only are “toxic” employees not being reprimanded, but that the IT culture encourages them. How can this be the case? Scrubbing Out the Toxins Tennant’s IT Business Edge interview with Scott spans both her personal experiences and a recent survey about toxic employees conducted by her company. The survey finds that only a surprising 40 percent of managers ...

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How to Save a Project without a Team


Brad Egeland wants you to remember one of the biggest fears from your youth—the fear that if you throw a party, nobody will show up. Now imagine that you have a new project on your hands, you have engaged the client, and you have planned out exactly how to begin with your team. But what if the project team you were promised never shows up? It happened to Egeland, and here is how to deal ...

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Crashing the Schedule is Not Your Only Choice When Facing Delays!


When it looks like a delay is on the horizon for your project, there are things you can do beyond asking the team to work overtime or begging for additional resources. In a post for PM Hut, Kiron D. Bondale explains why these options are not always the best, in addition to offering some less costly ways to prevent a late sunset for your project. Obvious is Not Best There are a couple issues with ...

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For CMO or CIO, Being Future-Ready Means Going Full Stack


Somewhere along the lines, IT and marketing ran into a “You got your peanut butter in my chocolate!” situation. As Shelly Kramer explains in an article for Dell, this can be a sticky but tasty proposition. CIOs and CMOs are now dismantling their silos and working together for greater success, since no one executive can ever know it all. Going Full Stack In general, there is just too much to know about the current state ...

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Why Every CIO Needs a Trusted Lieutenant


The CIO is the king or queen of the IT castle, but no leader’s vision is all-encompassing. To best run IT, it might require a little help from friends. After all, writes Mark Samuels in an article for ZDNet, there are serious matters to contemplate – transforming the business with technology is no minor charge. Discovering a Deputy What Samuels asks us to consider is that (just maybe) the burden and responsibility shouldn’t fall entirely ...

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How to Succeed at Project Governance


Why can’t IT organizations figure out how to avoid the high project-failure rate experienced by so many companies? You would think that with all the project portfolio management (PPM) solutions available today, companies would be able to successfully deliver projects on time, within budgeted cost, and achieve the desired business results. Peter Weill has been studying project governance for years. Weill is Chairman of the Center for Information Systems Research and Senior Research Scientist at ...

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Omnichannel: A Buzzword IT Leaders Shouldn’t Dismiss


Omnichannel used to refer to different media types. An IT leader could have one marketing strategy for direct mail, another for print, and another for social and web. Now the word has ballooned to encompass everything from internal IT applications to HR portals. As Patrick Gray explains in an article for TechRepublic, it’s a term that grows more relevant to IT by the hour. Omnichannel IT Design The word has its origins in user-driven design. ...

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Adopting Cloud is No Longer a Competitive Advantage


According to a study by Harvard Business Review, it’s time for IT professionals to get their head out of the clouds – specifically, the IT cloud. As more organizations “join the cloud club,” its value declines, making it more of an advantage than competitive. The competitive part, writes Charles Babcock for InformationWeek, comes from what companies can do with the current technology. Deeper into the Cloud Since yesterday’s rare is today’s commonplace (and tomorrow’s old ...

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Top 10 Leadership and Management Tips for All-Around Success


If what you’ve been doing so far as a manager/leader isn’t getting you the right results, then it’s time to try something new. “It can take years to become an overnight success,” jokes Roberta Matusen in an article for TLNT, and that’s only if you are willing to work hard and follow the good advice of others. Here are some tips to become the best you yet. Feedback For instance, have you considered the idea ...

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Establishing a Consolidated View of CIs for Capacity Management


A configuration item (CI) is the “smallest meaningful item/part of any IT environment,” according to Mohamed Zohair in an article for Yet its thoughtful consolidation may have a disproportionately large impact on IT’s ability to deliver value to the business. The Complex Company A company’s IT infrastructure is a complex and dizzying web of interdependencies – small wonder that simplification is in high demand. Imagine an organization that runs 300 servers connected through 500 ...

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The Big Guide to Knowledge Management


IT terminology can be misleading. Is knowledge management (KM) the same thing as information management, intellectual capital, or data and document management? It’s not, says Mike Simpson of CIH Solutions, but it does contain those categories. In an article for The ITSM Review, Simpson covers the basics of knowledge management for the ITSM outfit. KM Truths When does data become knowledge? Answer: when static documentation gets mixed with the information retained by personnel. And make ...

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Could Better IT Support Make Users More Ignorant?


Could the very IT support innovations that are making life easier now actually hurt business in the long run? Possibly, answers Kevin Fogarty in an article for Computerworld, if IT assists end-users without also educating them in turn. He shares research from Pennsylvania State University’s Erika Poole that shows too much help can leave a person enfeebled rather than empowered. An assistant professor of Information Sciences and Technology, Poole recorded several weeks’ worth of interactions ...

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To Develop Project Managers, You Have to Understand How Adults Learn


Humans are capable of learning and improving at any age, but adult learning is a bit different from how one learns as a child. As Peter Tarhanidis explains in a post for Voices on Project Management, we’re not the little sponges we were back in 1st grade. It’s time to treat PMs like the adults they are when it comes to education and training: Even though top managers at many organizations invest in traditional project ...

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The 4 Ways Project Managers Build Trust


The only way to understand others is to foster a sense of trust. Trust is the building block of families, corporations, and whole societies. And for the project manager / change manger, trust is paramount. The reason is simple – leaders cannot be followed unless they are trusted. At her blog, project leadership coach extraordinaire Susanne Madsen discusses the four components of effective trust building. Without Trust, all Goes Bust Where trust is lacking, individuals ...

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Ready, Set, Launch! 7 Questions to Ask for Successful Project Management


What is the cost of too little scrutiny? Any project that lasts longer than a year or that costs more than $1M ought to be given special attention, as this class of project is more likely to fail than most. Before your next big project launch, John Collins writing for Business 2 Community suggests seven tips for stellar project performance. 1. Objectives Q – Are the project objectives clear and achievable? A – Any successful ...

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