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3 Quick Tips for an Incoming CIO


Becoming the new CIO for an organization can be a thrilling advancement in one’s career. It may also be an overwhelming catch-up game of trying to fill the shoes of the previous CIO, all while expanding further towards the organization’s success. In an article for CIO Dive, Justine Brown shares some insight about what a new CIO should do during their first week on the job. There are three tips that a new CIO should ...

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Why IT Needs to Tear Down Data Silos


Everyone always hears how important IT is to the business, and that any company that wants to be successful needs to have a strong IT department, but why? In an article for InformationWeek, Jonathan Feldman explores data, the most important aspect of IT and the part that needs a little more attention. Data Belongs to You and Me In Feldman’s opinion, too little time is actually spent on the heart of IT’s work: the basics ...

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How Business Outcomes Are Transforming IT Spending


If you want to be successful, you need to take risks and invest in yourself. In a study commissioned by Datalink, the relationship between IT investments and business results was further analyzed. In an article for TechRepublic, Conner Forrest elaborates on the results of this study. Companies cited their top five areas of IT investment interest as follows: improving IT security, improving the customer experience, managing costs, improving operational efficiency, and moderating risks. These are ...

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What to Do When IT Plateaus


I want you to visualize this… It is Monday morning and you are heading into work with all the optimism in the world. You get into the elevator and a few senior managers from your business units are there. You nod and hit 27 on the elevator. The woman says to the man already inside, “Wow, we really had application issues over the weekend.” The man says, “Yeah, what else is new?” Your optimism is ...

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ITSM Will Play a Key Role in Digital Transformation Initiatives


At the heart of any digital transformation effort is the capitalization on how employees collaborate. There is still a multitude of adversities to face when executing a digital transformation. In a post for All Things ITSM, Adam Holtby explores how to make a digital transformation successful. One of the most important goals of a digital transformation is the empowerment of the employees through tools that deliver knowledge. Employee productivity is directly linked with employee feedback. ...

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5 Types of Project Customer (and How to Manage Them)


People come in all shapes and sizes. Some are explicit with their aspirations and intentions, while others mask their true desires. So how can you distinguish amongst the myriad customers and deliver what they want or need? In a post for the PM Perspectives Blog, Elizabeth Harrin elaborates on the five types of customers you may encounter and how to handle them: The customer with commitment issues The customer with too little time The customer ...

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Getting Flexible: How to Project Manage Non-Nine-to-Fivers


Flexibility is rapidly becoming the new norm when it comes to work schedules. The days of the conventional 9-5 are gone and are rapidly being replaced with options that employees can customize to suit how they want to work. In a post for the Association for Project Management, Jade Attwood discusses various insights into creating success with looser work structure. On the Clock off the Clock Work days that are flexible can be intimidating for ...

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6 Ways You’re Getting Teamwork Wrong


Teamwork can help to inspire innovative ideas, as well as better manage a long project to-do list. However, if you do not know how to use teamwork properly, you could make things worse instead of better. In an article for, Sharon Florentine elaborates on simple ideas that can help maximize the potential of teamwork. There are six areas of flawed teamwork that need some reworking: Understanding what actually makes a good team The overemphasis ...

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Manage Work, Not People: Does a Results-Only Work Environment (ROWE) Work for You?


As companies try to reduce turnover and engage employees, the traditional ways we work are changing. Employees desire more flexibility now than ever before. Most adults work outside of the home in today’s society. This trend leaves tired, stressed parents to care for children, attend school functions, and do housework. In turn, neither adult can offload their non-work responsibilities to another person, and each feels overloaded with time pressures. When a person has too much ...

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How to Conduct an Exit Interview the Right Way


There are things to do and not do in the quest for a more perfect exit interview process. Eric Cormier explains in a post for Insperity. He believes that face-to-face interviews are best, but it might not be the worst thing to combine a face-to-face interview with a written component. Among questions not to ask, remember that the interview is supposed to fixate on just the employee and the business, so avoid asking ugly questions ...

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Use the Exit Interview to Reduce Employee Turnover


Make the “Exit” sign the worst thing that your employees ever see during the workday. Dona DeZube writes for Monster with tips for a candid and useful exit interview process. Since getting the person to share honest answers for leaving is critical, begin by, well, asking them what made them start looking for a new job. Encourage the person to just air out his or her thoughts on everything (well, “everything,” not everything). An especially ...

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4 Things You Should Ask an Employee Who’s Leaving


If you want to take a quick, ripping-off-a-Band-Aid approach to conducting the exit interview, Liz Kelly writes for The Muse with at least four questions to ask the leaving employee. The first is, “How did the job match your expectations?” It is crucial to know if the job responsibilities originally outlined really apply to the job that was done, and if this is not the case, it should now be known how to revise the ...

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6 Must-Ask Exit Interview Questions


Not conducting an exit interview is no different than being offered a magazine full of secret business information and deciding to set it on fire. Jessica Miller-Merrell writes for Glassdoor with six questions for people who are not pyromaniacs: Why did you begin looking for a new job? What ultimately led you to accept the position? Did you feel that you were equipped to do your job well? How would you describe the culture of ...

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Making Exit Interviews Count


Everett Spain and Boris Groysberg understand in an article for Harvard Business Review that nobody ever wants to see a great employee leave. Thus, businesses must make the best of exit interviews to understand people’s motivations for leaving and use that info to retain more employees moving forward. Spain and Groysberg explain how. The point of a good exit interview, conducted via any number of means, is to create “competitive intelligence” by learning what is ...

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5 Things That a CIO Should Never Accept in the IT Department


The CIO is the leader of the IT department, and ultimately, they set the tone for what is deemed acceptable behavior. If they want to keep their star ship sailing smoothly, then there a few behaviors they must eradicate from their office. In a post for The Accidental Successful CIO, Dr. Jim Anderson elaborates on five behaviors CIOs need to be on high-alert for: Dishonesty Boredom Mediocrity Negativity Toxicity Most people are quick to say ...

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