If you are going to invest in ITSM software, you had better make sure it is the right one for your company. What should you be looking at as key selling points? In a post for ITSM.tools, Richard Josey identifies four must-have features of software: Viable software vendor Strong implementation capabilities Ease of use Flexibility Features for Your Future Ultimately, any ITSM software you buy is going to be an investment in the vendor of …
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We’ve all been to a meeting that hasn’t been utilized to its full potential. Sometimes it comes from lack of attendee involvement; sometimes it’s just the senior manager talking everyone’s ear off. Either way, these meetings are ultimately unproductive. But how can you tell if your meeting isn’t up to snuff? In a post at A Girl’s Guide to Project Management, Elizabeth Harrin discusses four failings of meetings derived from Gerry Lewis’s Shine: Disengagement …
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We are often asked to place faith in “expert judgment” in project management, but PMBOK only offers a spotty explanation for what actually defines such judgment. Simply saying it is “judgment based on expertise appropriate for the activity being performed” leaves too many questions. It makes you wonder how to define expertise, which judgment process to use, and where to find the right expertise to help you moving forward. In a post for Voices on …
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Effective communication with a variety of different people is pivotal to success as a project manager, yet people often underestimate how complicated effective communication actually is. In a post for the PM Perspectives Blog, project leadership coach Susanne Madsen describes how communication actually occurs across four different levels, and your communication will never be at its best until you can operate comfortably across all of them: Content Procedure and structure Interactions and behavior Feelings and …
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Google, and by association its parent Alphabet, still stands basically at the top of innovation. This interview with Alphabet executive chairman Eric Schmidt and fellow executive Jonathan Rosenberg discusses Alphabet’s outlook and how it is fostering innovation with its culture.
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Part of leadership is maintaining objectivity. There will always be some bias in your perceptions, but it is within your power to limit it. You should especially not let the Internet tell you how to think! Watch this video from Wired to keep your grip on reality.
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In a very quick video for Inc., author Barbara Oakley explains that you should seek at least two professional mentors: one who encourages you, and one who tears you apart critiquing you.
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We implicitly understand tactile sensation as it applies to living people. How does it work for robots though? Carnegie Mellon has figured it out, and for cheap too. Watch this video for the fun, nerdy details.
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You just inherited a team. Now what? This quick video from Harvard Business Review tells you exactly what not to do if you want to be the best kind of leader.
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If you want to be successful, you have to think you deserve it. How can you build your self-esteem? One way is to set big goals for yourself, because you feel like you are driving toward something. For more tips, view this video from Brian Tracy.
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The power of questions—your questions—can either make or break your career. Questions have the power to create teams in a collaborative way… or crumble them. They are, in part, a good reason why you may be able to recover from a hostage situation. Questions can even help you win over a sticky situation at home. Why are some of us not skilled in the art of asking questions, much less asking the right questions? Do you remember when you …
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Most times when a project comes your way, you don’t have a choice on whether or not to take it. But for those rare chances you can, you have the golden opportunity to to gauge whether you can really deliver with it. To help make this process easier, there are some very clear signs that you shouldn’t accept a project from the beginning. In his article for Project Times, Brad Egeland gives some reasons why …
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Decades and even centuries of sound business methods are currently being undermined by emerging digital methodologies and competencies. In order for old, mature players to keep ahead of scrappy digital startups, they need to flex their powers of scale to produce innovation that the little guys cannot. In an article for InformationWeek, Neil Kinson explains what enterprise CIOs need to do to adapt to the changing times. Inventive Innovation Enterprises and their startup competitors have …
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Back 15 years ago, voice-activated technology only existed in science fiction. But with Siri, Cortana, and Alexa becoming an increasingly integral part of consumers’ day-to-day lives, we now have this technology as a reality. But how can you make these new technologies work for you? In an article for ZDNet, Mark Samuels explores some of the ways technology will affect business moving forward, as well as how to analyze the future potential of these technologies. …
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I had sharp cheddar cheese and butter in the fridge, but no bread. So, I opened Amazon Prime Now (also known as “assisted living for Millennials” in San Francisco) and ordered a loaf of dark rye, Greek yogurt with blueberries, a huge bag of Fritos, and a few other groceries to breach the $25 minimum. Then I got back into the Word document I’d been struggling with. Got an email confirming the order, and another …
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