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Advice from the Field: What Makes a Successful PMO?

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Despite all of the potential a project management office (PMO) may be able to deliver, they have the tendency to fail. What distinguishes a successful PMO implementation done by a great PMO leader? In a post for PM Hut, Michelle Greer elaborates on some factors that differentiate the great PMO leaders from those that are sub-par. Three Factors for PMO Success Having small wins Use the pull vs. push approach. Make the processes and tools ...

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How to Hire Your Next CIO

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IT is transforming into a new entity, something more along the lines of “digital services.” Undertaking this sort of huge transformation means the organization will need to invest in a new CIO. In an article for InformationWeek, Jonathon Feldman elaborates on what organizations should be looking for when they hire a new CIO. The Elements That Matter Although the specifics of what each company will need in a CIO will vary, there are some skills ...

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How to Know If SaaS or On-Premise Is Better for Your Business

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The software as a service (SaaS) concept in layman’s terms functions like a software rental. It enables companies and individuals to skip standard software installation that sometimes includes costly and complicated procedures. Today, there are many software developers that offer cloud-based software to both companies and individuals, who can subscribe to it for a certain period of time. In this article we will try to determine in which cases companies should choose SaaS over software ...

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The Trickle-Down Effect of Good (and Bad) Leadership

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Emotions are contagious. If you have a friend that is around you that is exuding happiness, the probability that you too will be happy rises by a surprising 25 percent. Behaviors additionally are contagious. So how much do “social contagions” actually impact leaders? In an article for Harvard Business Review, Jack Zenger and Joseph Folkman analyze just that. The Viral Connection In order to answer this contagious question, they analyzed assessments of high-level managers and ...

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Where and How You Should Begin Your ITSM Process Journey

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It happens every day: someone begins the journey of implementing ITSM-based processes. Unfortunately, it is all too common for this implementation to be unsuccessful and wreak havoc on the company. In a post for Valorize IT, advice is given about how to successfully begin an ITSM process journey. The Journey Starts Here It is human nature: we always want the easy way out. We spend more effort looking for a shortcut than we actually would ...

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ITSM Tips They Don’t Always Tell You at ITIL School

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As we understand well, you cannot learn everything you need to know in the classroom. Sometimes, things can only be truly learned in a real-world example. In a post at his blog, Joe the IT Guy elaborates on some skills that ITIL cannot successfully teach all by itself. Life Lessons ITIL books do an excellent job of emphasizing the importance of getting everyone to speak the same language; however, they fail to really explain how ...

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How to Manage a Demanding Workload

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It is quite easy to become overwhelmed with your workload, especially if you never say “no,” so how can a challenging task list be managed without snapping? In a post at her website, Susanne Madsen explores some ways to lighten the heavy burdens of a tough schedule. Pick Apart the Problem Sometimes it is fear of judgment that drives people to take on too much, because they do not want to seem “weak.” They work ...

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5 Trends That Will Transform Project Management

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The project management field is evolving into a discipline that is demanding higher requirements and expectations.  In an article for CIO.com, Moira Alexander elaborates on five trends that will impact project management the most moving forward. Some of these you have heard about before, but the urgency for them is on the rise. Trends to Transform More precise focus on strategy Monopolizing employee strengths Demanding more accountability Greater emphasis on “soft skills” Working remotely There ...

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Tips to Make Yourself Understood Every Time

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You make perfect sense to yourself, but everyone else might be a different story. Chris Garrett provides some tips to be better understood at his website. For instance, use simple language that does not have multiple meanings and will not require a dictionary. Be concise, do not beat around the bush, and use literal visuals or metaphors to illustrate points. Repeat yourself if necessary, or rephrase to get a better reaction. Think about why the ...

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You May Be Heard, but Are You Being Understood?

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Adaptability is at the core of good communication, according to Maya Hu-Chan in an article for ATD. When you can “style switch” naturally to accommodate other people, you maximize the odds of being understood. Hu-Chan especially applies this idea to work done internationally, or at least when interacting in a culture that is different than what is normal for you. Do your research, via asking around or the Internet, to determine how interactions naturally occur. ...

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‘Brief Back’ to Guarantee You Are Understood

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In an article for PoliceOne, Chuck Joyner shares the handy “brief back” technique he learned from his days of SWAT (team, not analysis). The brief back is as simple as asking people to repeat back to you what you told them. This is especially effective in a team setting, where everyone benefits from hearing the others reiterate their responsibilities. The only caveat to the brief back is that you do not want to use it ...

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How to Ensure Employees Get the Message

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The more complex a message is, the more you need to consider which form of communication to use in order to convey it. Bill Howatt explains in an article for The Globe and Mail. When you have a big topic of conversation to convey, face-to-face communication (which includes video conferencing) is the best for making sure people understand it all. Ensuring that other people retain this information properly and communicate it back to subordinates is ...

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6 Ways to Make Sure Your Business Messages Are Received Loud and Clear

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Let’s get back to basics and rediscover how to communicate effectively. In an article for Inc., Peter Economy shares six tips to get back on track. The first tip is to be frank in your communication, because flowering it up could unintentionally muddle the message. Likewise, communicate with people in language that makes sense and is meaningful to them. On the flip side, if you hear someone using jargon that probably does not really mean ...

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3 Ways to Know When Your Message Has Been Heard and Understood

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If you want to ensure that people understand your message, then you need to convey it in their language. Oscar Trimboli has three tips to get everyone on the same page. First, communication styles need to match. If someone likes to communicate their ideas with visuals and metaphors, then do the same communicating with them. Second, you can ask them what they heard you say, or how they would explain that message to others. Third, ...

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What Is the Alternative to Brainstorming in Risk Management?

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Attempting to eliminate all conceivable risks just is not possible. Instead, it is a better approach to attempt to manage it rather than be rid of it. In a post for PM Perspectives Blog, Dan Cohen explains how to better manage risks. A Sustainable Approach to Risk Approaching risks from a management perspective as opposed to a project management perspective is very different. Managers seek to understand the risk of taking on a project versus ...

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