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The Trust Equation in Building High-Performing Teams


There are a few different dimensions to trust. Dr. Ricardo Azziz discusses in an article what these dimensions are, and how they can enable high-performing teams. Trust x Trust x Trust First, there is trust of integrity, which is basically… regular trust. This is the quality of loyalty and dependability. Second, there is trust of ethics. This pertains to their moral compass, and if their general attitude and actions are for the “greater good.” Third, ...

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4 Steps to Build Rapport with Colleagues


You want rapport, and you want it now, so here are four steps to get there faster courtesy of Chron. First, make the effort to retain the various details that colleagues tell you about themselves, whether personal or business-related. Second, track down the colleague you like the least and offer to do something nice for that person; this establishes or reestablishes a positive line of communication from which the relationship can improve. Third, consider a ...

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Building Rapport: The First Step to being a Great Leader


If you want your team to work its hardest to realize your vision, then you first need to know what motivates them as people. A post at the Lighthouse blog helps you make a connection. The most important thing you can do is assume “positive intent,” because you are less likely to get angry if team members mean well. Another idea to embody is that employee tasks should align with employees’ goals in some way. ...

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FBI Secrets of Establishing Rapport


FBI veteran Robin Dreeke spills up the secrets to building rapport to Anita Bruzzese in an article for The Fast Track. The two questions you need to ask yourself are: “What do I want these people to do?” and “Why would they want to do that?” When you have those answers and introduce work in a way that plays to their interests, rapport builds. Another tip is, when seeking to learn about people’s perspective, to ...

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How to Build Rapport and Embrace Differences


Do you have a colleague with whom things just never click? Morgan Browning writes for Inc. about how to build rapport with such people by understanding what makes them tick. Nsync One thing introverted people may not realize about extroverted people is that the extroverted people actually enjoy talking through a problem out loud with others; along that same line, extroverted people might be surprised to learn that introverted people prefer to listen to others ...

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Why Big IT Projects Fall Short of Expectations


Big IT projects, however unpredictable the risks and challenges they present, never surprise us in the end. The reasons, according to Dennis McCafferty in a slideshow for CIO Insight, are legion. And what IT leaders don’t know about project risk can hurt them! Let’s review the not-so-obvious drivers of project failure. Everybody’s Failing, so Why Worry? If everybody’s big projects are failing most of the time, then who’s going to judge if things don’t work ...

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Project Communication on a Budget


Trying to communicate about a project on a tight budget encompasses the experience of just about every project team. At her blog, Elizabeth Harrin explains why cheap is good and free is better (though funding is best): Email newsletters, intranet sites, leaflets, meeting people and buying them coffee, Town Hall style meetings, Quizzes – these are surprisingly popular and only need a small token prize, using your team as ‘marketing outreach’ people to spread the ...

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7 Tips to Transform Difficult Stakeholders into Project Partners


Good projects are a virtual treasure trove of innovative improvements that can make life easier and boost productivity. But according to Moira Alexander for, they also inspire fear and loathing for their stakeholders. Therefore, a key skill of the effective PM is the power to win the hearts and minds of project stakeholders. We’ll take a look at seven tips to turn cowering cronies into committed collaborators. 7 Metamorphic Maxims Timing is everything. Establish ...

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Life after CIO: Where to Go After Leaving the Tech Hot Seat


The CIO, like a kung fu master in a Woo-Ping choreographed action film, must dodge several incoming threats simultaneously. But how does the technology chief react to the long-term threats of his / her career? To find out, Mark Samuels of ZDNet interviews three masters of the market. Develop a Business ‘Sense’ Mark Bramwell, who is CIO of Said Business School, says that the CIO must have an eye for business, which is not to ...

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Revisiting Classic Strategies for Facing IT Hiring Challenges


From the depths of the recession in 2009, to the gradual improvements spanning the 2011 – 2013 period, to the substantial employment gains of 2014/2015, the scales of IT hiring have once again shifted. And as Randy Gross for Fierce CIO argues, it’s now a ‘seller’s’ job market in which employers could stand to remember a few old hiring tips. Geography Consider telecommuting and think in terms of location. Is the Maryland metropolitan area going ...

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10 Things CIOs Need to Know about Agile Development


The CIO continues to buckle under the weight of the same double standard – carry the business into the digital future without the proper lifting equipment. In the absence of adequate means to achieve desired ends, the chief of IT has no choice but to harness a novel technique that, according to a Gartner Research press release, is none other than agile development. 10 Tips for Agile Agile is not one thing. Agile is not ...

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6 Ways to Get More from Data Science and IT


Data Science and IT are veritable treasure troves of innovation for the business, but having a great asset is not the same as knowing how to use one. As Lisa Morgan for InformationWeek explains, today’s ‘big thing’ in IT comes with its share of caveats. Let’s review the top six. Data Shame Focus on business impact Adjusting the company DNA Appreciating clean-up efforts Confronting legacy issues Building a talent acquisition strategy Locating a critical mass ...

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10 Key Items for Successful Remote Office Support


The remote office is a strange and troublesome beast. There are many assets to having one, yet the managing challenges that arise from the uncertainty of whether or not IT assets are being handled efficiently gives it an air of notoriety. TechRepublic’s Mary Shacklett offers ten tips for handling that faraway, risk-posing fortune-maker. 1 & 2. Security through Automation IT resources, by their very nature, are usually linked. Therefore, “out of sight, out of mind” ...

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Non-Utilitarian Metrics: When Your Knowledge is Not Actionable


The Centers for Disease Control recently published a peer-reviewed paper and infographic by Dr. Francis P. Boscoe and Eva Pradham, MPH on the most distinctive causes of death in each state. In this case, “distinctive” means “more frequent than we should expect” based on the national rate for each cause of death from 2001 through 2010, with adjustments. This basis has led to interesting differences: Florida’s claim of HIV as the most distinctive cause of ...

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6 Life Lessons for Every Ambitious IT Professional


There are some very ambitious IT professionals out there, and UK native Karen Ferris is one of them. For ServiceDesk360, Karen shares her ITSM legacy’s six most important lessons, and reflects upon how each lesson can positively impact the IT person’s career. Six IT Career Lessons Language is powerful. Take the leap forward. Get involved. Listen and learn. Eye on the prize Share your story. Karen’s humble beginnings involve computer operations, application support, and consulting. ...

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