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IT Support: The Misunderstood Asset


Who holds the key to facilitating conversations between the business and IT, yet remain strategically ignored? The service desk is such an integral aspect and yet so dreadfully not given the tools to function well. In a post for Valorize IT, this issue is explored more in depth. When it comes to creating a well-working service desk, there are four aspects to consider: People Process Products Partners Parts to Power Proper Service The people whom ...

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The Top 5 Trends Impacting ITSM


Out with the old, in with the new! With the old approaches to IT service management (ITSM) being phasing out, evolution will soon take place. James Henderson, writing for Reseller News, explores the five trends directly impacting ITSM in the immediate future: Service integration Focus on the customer experience Mixed method delivery Cyber resilience Everything defined by software The Next Step in Service There is a shift towards multi-supplier integration because of reduced risks, shared ...

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Strategies for ITSM Planning that Do Not Fail


Attempting to map out the shape of IT service management (ITSM) often results in something resembling a tangle of wires and is no less frustrating to clean up. In a guest post for Joe the IT Guy, Barclay Rae recollects some workshops he has attended and the lessons learned. What he now shares are the big issues and risks ITSM needs to look for, and how they can be effectively managed. Tips from across the ...

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Bridge the Generation Gap on Your Team


Inevitably, a team will consist of people in a variety of ages, from the Baby Boomers to the Gen Yers. How can a manager successfully bring both parties together so they can see eye to eye and work in harmony? In a post for Project Management Insight, Karen Munro examines the root of the problem and proposes a solution. All Perspectives Count When it comes to an age gap, stereotypes from both sides can be ...

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PMO FAQs: Frequently Avoided Questions about PMOs


Is a PMO a truly valuable investment? Recently, there have been four multinational organizations that have gotten rid of PMOs in their entirety. Is this an indication of events to come? In a post for Voices on Project Management, Mario Trentim has compiled a list of five unavoidable questions to ask in order to get the right start and help decide if a PMO is a necessity: Is a PMO essential for this particular organization? ...

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How to Improve Your Projects in One Hour


What can you accomplish in an hour? Maybe going through your ever-growing closet or maybe even making a nice dinner. What about improving your projects at work? In a post for A Girl’s Guide to Project Management, Elizabeth Harrin gives five tasks that not only better projects, but can be completed in an hour each: Compose some success criteria. Review the issues log. Track down colleagues. Review the to-do list. Take some photographs. Start the ...

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How to Have Fun at Work


In an article for Forbes, Liz Ryan gives a helicopter overview of the shift in thinking that has led businesses to realize that employees should be treated like humans and not robots. Basically, it has become understood that too much “crusty bureaucracy” gets in the way of people passionately pursuing their work, and so a lighter environment that incentivizes individuals will produce better work. For instance, Ryan’s rule is: “if you can’t explain how you ...

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8 Easy Ways to Have More Fun at Work


Happy employees are more productive employees, which means a little fun now and then could spell big long-term gains. Jacquelyn Smith shares eight tips for more fun in an article for Business Insider. She’ll Have Fun, Fun, Fun Some fun traditions will just crop up all on their own, and you should embrace them when they happen; the example given is that a bunch of office coworkers enjoy surprising each other with Diet Coke. (It ...

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5 Ways HR Can Create a Culture of Fun at Work


Is your Human Resources (HR) a Party City or a police state? If you want to be more of the former than the latter, Andrew Tarvin has five tips to bring more fun to work. The first one is to lead by example, perhaps including zany images in presentations or a humor section in a monthly newsletter. Give people explicit permission to seek ways to have fun. Back this up as being more than hot ...

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Who Goes to Work to Have Fun?


Writing for The New York Times, Oliver Burkeman unabashedly explains his position on why nobody needs to design work to be fun. Work is work, for Pete’s sake. If fun happens to occur as a byproduct of employee interactions, that is wonderful and welcome, but attempting to engineer fun into the work process itself could ultimately damage productivity. Burkeman cites a Penn State study that finds “fun” activities could slow employee turnover but ultimately still ...

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Should Managers Organize Fun at Work?


Is fun really a thing you need to organize? Does it fall on the manager’s plate to guarantee everybody is having a riot of a time? In a short article for Inc., Alison Green thinks the answer could be “nope.” Figure Out Fun Yourself Having a monthly movie at the office could be pretty cool, sure, and happy feelings generally translate into higher productivity. Green however points out that true work prosperity does not come ...

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Why Fun at Work Matters


The promise of fun can yield dramatic productivity boosts. In a book excerpt shared at Monster, Adrian Gostick and Scott Christopher explain how and importantly why it works. Having a Carrot to Chase Gostick and Christopher share the example of a factory floor who promised to exceed their quota by 50 percent if they could spend the last two hours tossing paper airplanes (etc.). They ended up exceeding 150 percent of their quota by the ...

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Technical Tip: Three Ways to Make Your Writing More Fit for Business


When people write text messages, they use every method available to shorten the sentences – no punctuation, acronyms and symbols, even truncated words. The concept is that nothing matters but getting your point across in as few characters as possible. That is fine for the outside world. The business world, however, is a totally different arena. When you need to write something in the professional world, you cannot use the same shortcuts used for texting. ...

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Formal Communication Will Not Save Your Project from Failure


We often hear that communication is important while managing a project. It is often said that it is a significant role of a project manager. It can be true at times. And if your project has the following characteristics, communication will be even more critical: Large project team Numerous stakeholders Groups with diverse point of views and objectives Groups with conflicting schedule High level of complexity High level of uncertainty In such context, mastering communication ...

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4 Tips for Troubleshooting Issues within a Project


Problems will arise during a project. This is inevitable. Whether it be an inability to keep those invested interested or being unable to keep a competitive price, there are ways to combat any problem. An article at ProjectManagers.net proposes four behaviors to engage in that help resolve those pesky problems: Pool your brainpower. Get out of the office. Have processes in place. Is the problem related something else? As not only the project manager, but ...

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