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Incident and Problem Management: Where and How to Apply

Despite the establishment of ITIL as the de facto best IT framework, there is still a good deal of uncertainty about how to apply the guidance. For instance, there are key differences between incident and problem management. In a post for ITSM Professor, Professor P. Ross S. Wise acknowledges that this remains one of the most often confused points for agile, lean, and ITIL adaptations. He defines the terms: Incident: any unplanned event that can ...

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The Benefits of Project Debriefs

You and your team have worked hard and are about to see the fruits of your growing efforts, so you may want to enjoy some rest in the wrap-up. But before having those celebratory moments, you should take time to debrief your project, evaluating what you’ve done so far and looking ahead to see what needs to be changed in the future. In an article for CIO.com, Moira Alexander talks about the perks of having ...

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How to Develop a Quality Management Plan

Compromising project quality for speed or the convenience of others can be costly in many ways. Failing to meet customers’ expectations and losing team morale are among some of the serious consequences. It is reckless to enter projects without thinking about the quality aspect and making time to plan it. As a result, in a post at the Project Risk Coach, Harry Hall delineates some basic ideas on how to boost the concept of quality: ...

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What’s Wrong with the Productivity Race?

Everyone is happy getting off work with the productive feeling of having everything completed. However, do you ever notice what you have sacrificed on the way for such stellar work speed? It might be quality lunch time with your colleagues in exchange for some quick write-up for your project, which can be a more serious trade than you suspect. In a post at her blog, project leadership coach Susanne Madsen warns what can go wrong ...

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Is Fear the Only Reason Employees Don’t Speak Up?

Usually when an article is titled with a yes/no question and uses the word “only,” the answer is “no,” so you can see where this is going. In a quick post at his blog, Mark Graban asks this question and the answer may (not) surprise you. No, fear is not the only reason why employees do not speak up at work. In fact, statistically it seems a sense of futility is the culprit more than ...

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Speaking Up: What Encourages and Discourages It

There are hills and valleys to communication. Sometimes it is utterly natural; sometimes it is agonizing. International business speaker Mike Kerr shares examples of both in a post at his blog. First, here are some barriers that inhibit speaking up: Utter lack of trust or no infrastructure for ensuring ideas are sent up the leadership chain Lack of encouragement to speak up, accidentally implying that others’ voices are not valued Overly critical managers or fear ...

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How to Get Over a Fear of Speaking Up

When you are new, or when you are just meek, speaking up at work can feel like a risky proposition. But as Jon Simmons explains in an article for Monster, this fear is both natural and probably unfounded. In fact, not speaking up may be more dangerous. Research suggests not speaking up is the first step toward absenteeism, productivity loss, and eventually job turnover. You kind of marginalize yourself out of existence in a negative ...

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No More Frustration: Speak Up at Work

Sometimes, you work for someone who is just a straight-up dingus, or, worse, a standard jerk. In an article for the Muse, Lea McLeod relates how to speak up in these times of adversity. It beats sucker punching your boss in the parking lot. When you are regularly dealing with a boss who behaves erratically or even contemptuously, the behavior is never going to get better on its own. You must advocate for yourself if ...

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How to Speak Up about Ethical Issues at Work

Not everyone is a saint. You might have to work with a few devils from time to time, but what should you do when you have actually witnessed dishonest behavior? Amy Gallo offers advice at Harvard Business Review. The Light Side and the Dark Side Firstly, be weary of rationalizing what you think you saw. If you try to decide that it is “not a big deal” or “it’s someone else’s responsibility to take care ...

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Three Reasons Why Introverts Don’t Speak Up (and How to Speak Up Anyway)

Outspoken people do not see what the big deal is about speaking up in a meeting. Quiet people do not see how speaking up could be anything but a big deal. In an article for Fast Company, Robert Chen discusses what silent souls can do to motivate themselves to speak up. Open Your Yap There are three major reasons why you may not speak up. The first is that you want to be respectful of ...

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The Strategy of Speed in IT

Think of a racing competition; you know that driving fast takes more than just hitting the gas pedal and keeping your hands on the steering wheel. Speed is critical to win the race, but agility is what helps you pass the white line safely and overcome obstacles on the road. Similarly, in IT, speed is good only when it is accompanied with a bit strategy and agility. Speed for the sake of speed doesn’t lead ...

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3 Team Techniques that Improve Cost Estimates

It’s brain-wracking to think about money. And it’s even more frustrating when the money is for lots of other people, but you have to think about it yourself. Sometimes, you just cannot be Batman who saves the world alone. It is nicer and more time-saving to work in group for a project’s estimated costs. In a post as the Project Risk Coach, Harry Hall offers a few suggestions on how to improve team estimation: Have ...

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The Dual Roles of Strategic CIOs

CIOs play an important role in driving business and creating a competitive advantage for the company through technology. However, CIOs have different kinds of power and make different impacts on their company. Some CIOs focus mainly on their specialized tasks without spending time outside of the IT department, whereas others use IT as a tool to achieve the final business goals. In writing for the Enterprisers Project, Sven Gerjets says that strategic CIOs, in order ...

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6 Simple Metrics that Make Decisions Work

Learning how to make good decisions benefits your company’s profits, other people’s jobs, and your own temperament. If you don’t have good business judgment and experience with the decision-making process, you may for instance cram in more meetings that go nowhere and frustrate everyone. In an article for Forbes, Erik Larson offers six simple metrics to help improve decision-making processes: Number of people participating in the decision: best with 3-7 Number of alternatives considered: best ...

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The Modern CIO Mentality

Everyone in the business is making technology investments, and IT is not always being involved in those decisions. CIOs are losing ground and authority simply as a result of others’ zeal to stay current. In an article for ZDNet, Dion Hinchcliffe discusses the mentality that will allow CIOs to stay relevant. Tech on Demand Paradoxically, a major problem with IT’s ability to lead technology initiatives is IT’s wide-reaching nature. Each area of the business needs ...

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